1. Information We Collect
We collect specific information to provide a seamless and personalized shopping experience.
- Personal Information: Name, email address, phone number, billing, and shipping address provided during order placement.
- Payment Information: Securely processed via trusted partners like Razorpay. We do not store card or banking details on our servers.
- Browsing Information: IP address, browser type, device details, and cookies to enhance website functionality and user experience.
- Account Information: Preferences and order history if you create an account or subscribe to our newsletter.
2. How We Use Your Information
Your information helps us deliver exceptional service and improve our offerings.
- Process and fulfill your orders efficiently.
- Send order confirmations, shipping updates, and customer support communications.
- Enhance our website, services, and overall customer experience based on usage data.
- Share updates, promotions, and new collections, only if you’ve opted into our newsletter.
- Ensure secure transactions and protect against fraudulent activities.
3. Sharing of Information
We do not sell or trade your information. We only share it with trusted partners to facilitate our services.
- Payment Gateway Providers: Such as Razorpay, UPI, Netbanking, or card processors for secure payments.
- Logistics & Courier Partners: Such as Shiprocket, to ensure timely delivery of your orders.
- Service Providers: Including website hosting, analytics, or marketing platforms that support our business operations.
- Legal Requirements: If required by law or to protect our rights, we may disclose information to authorities.
4. Data Security
We prioritize the security of your data with industry-standard measures.
- We use SSL encryption to protect your personal and payment information during transmission.
- Payments are processed through PCI-DSS compliant gateways, such as Razorpay.
- Sensitive payment details, like card information, are not stored on our servers.
- Regular security audits are conducted to maintain a secure environment.
5. Your Rights
You have control over your personal information and can exercise the following rights.
- Access, review, and update your personal information via your account or by contacting us.
- Opt-out of marketing emails at any time by clicking the "unsubscribe" link in our emails.
- Request deletion of your account or personal data by emailing ohmgatelier@gmail.com.
- Request a copy of the data we hold about you, subject to verification.
6. Cookies and Tracking
We use cookies to enhance your browsing experience and analyze website performance.
- Essential Cookies: Necessary for website functionality, such as maintaining your session or cart.
- Analytics Cookies: Help us understand how users interact with our website to improve it.
- You can manage cookie preferences through your browser settings or our cookie consent tool.
7. Frequently Asked Questions
- How long do you store my data? We retain personal information only as long as necessary for the purposes outlined or as required by law.
- Is my payment information secure? Yes, we use PCI-DSS compliant gateways and SSL encryption to ensure secure transactions.
- Can I opt out of cookies? Yes, you can disable cookies in your browser settings, but this may affect website functionality.
- Who can I contact about privacy concerns? Reach out to us at ohmgatelier@gmail.com.
8. Contact Us
For any questions or concerns about our privacy practices or your data, please reach out to us.
- Email: ohmgatelier@gmail.com
- Phone: +91-8269344522
- Website: www.ohmgatelier.in
- Response Time: We aim to respond within 24-48 hours during business days.
